About this policy

This Privacy Policy explains how Bilpin Fruit Bowl collects, holds, uses and discloses personal information when you visit our website, contact us, make a Pick Your Own booking, purchase a product or otherwise interact with our business.

We aim to handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to our activities.

Information we may collect

The types of information we collect depend on how you interact with us and may include:

• your name, email address, telephone number and other contact details;
• Pick Your Own booking details, including booking date, guest numbers and related information;
• billing, delivery and transaction information when you purchase products or services;
• communications you send to us by website form, email, telephone, social media or other channels;
• information you voluntarily provide when contacting or visiting us; and
• technical information such as your IP address, browser type, device information and website usage data where collected by our website or service providers.

We only aim to collect information that is reasonably necessary for our business activities and the services you request.

How we collect information

We usually collect information directly from you. This may occur when you make a booking, place an order, contact us, communicate with us online, visit our farm or shop, or otherwise provide information to us.

We may also receive limited information through third-party services that you choose to use in connection with our business, including booking platforms, payment providers, website hosting services and other technology providers.

Why we use your information

We may collect, hold and use personal information for purposes including:

• responding to enquiries;
• booking, confirming, changing and managing Pick Your Own visits;
• processing purchases, payments and related administration;
• providing customer service and communicating with you about a booking, purchase or visit;
• maintaining appropriate business and transaction records;
• operating, maintaining, securing and improving our website and services; and
• meeting legal, regulatory, accounting, taxation and insurance obligations.

When information may be shared

We do not sell your personal information. We may disclose information where reasonably necessary to operate our business or provide services, including to trusted third parties such as website hosting and IT providers, email providers, booking systems, payment processors, professional advisers and other service providers assisting our business.

We may also disclose information where required or authorised by law, where necessary to protect the safety or legal rights of a person, or with your consent.

Some third-party services may process or store information outside Australia. Where applicable, we take reasonable steps in relation to overseas disclosure as required by law.

Website technology & cookies

Our website may use cookies and similar technologies that support website functionality, security, performance and user experience. Some third-party services may also receive technical information when their features are loaded or used.

You can generally control cookies through your browser settings, although disabling some cookies may affect how parts of the website function.

Online bookings, purchases & payments

When you make a booking or purchase through our website, the information you provide is used to process and manage that transaction.

Payments may be handled by third-party banks, payment gateways or ecommerce providers. Bilpin Fruit Bowl does not intentionally store complete credit or debit card details on its website. Payment providers handle payment information under their own privacy policies and security practices.

How we protect information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These measures may include access controls, secure website and hosting systems, software security measures, backups and restricted access to business systems.

No method of electronic transmission or storage is completely secure.

Retention

We retain personal information for as long as reasonably required for the purpose for which it was collected and to meet applicable business, taxation, accounting, insurance or record-keeping requirements.

When information is no longer required and we are not legally required to retain it, we take reasonable steps to securely destroy it or de-identify it.

Access & correction

You may ask us for access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before providing access or making changes. In some circumstances, access may be limited or refused where permitted by law.

Privacy questions & complaints

If you have a question about this policy, wish to access or correct your information, or believe your privacy has not been handled appropriately, please contact us using the details below.

External websites & services

Our website may link to external websites or services, including social media, mapping, booking and payment services. Those services have their own privacy practices and policies, and we recommend reviewing them before providing personal information.

Changes to this policy

We may update this Privacy Policy when our website, services, information-handling practices or legal obligations change. The current version will be published on this website with the date of the latest update.